Online Store FAQs

When will my order be ready?

Online store orders are produced after the store closes. Orders are typically ready about two weeks after the closing date. If the store includes personalized items, additional production time may be required. Your estimated completion date will be included in your order confirmation email, and you will receive another email notification when your order is ready for pickup or shipping.

What happens if the store doesn’t meet minimums?

For screen printed items, each design in an online store must reach a minimum of 24 pieces.

• If a design sells 24 or more items, it will be screen printed.

• If a design sells 12–23 items, the shirts will be produced using heat transfers instead of screen printing.

• If a design sells fewer than 12 items, the design does not meet our production minimum and those items will be refunded.

Because our system cannot process partial store refunds, if any design in the store does not meet the minimum requirement, all orders from that store will be refunded.

What if I missed the online store deadline?

Online stores are only open for a limited time, and orders must be placed before the closing date.  Our process is automated and once the store closes, production begins immediately. To ensure that all orders are completed on time, late orders cannot be added after the deadline.  If you missed the deadline, we recommend checking with the organization or group running the store to see if they have ordered extra or if they plan to open another store in the future.

Can I change or cancel my order after the store closes?

Orders can be changed or canceled while the online store is still open. Once the store closes, we are unable to make any changes or cancellations because the ordering process is automated and production begins immediately after the closing date.

Can I exchange or return an item from the online store?

All items purchased through an online store are custom orders and cannot be exchanged or refunded. Because items are produced specifically for the store after it closes, we recommend reviewing the sizing charts provided on each product before placing your order to ensure the correct size is selected.

Why are the number of items or designs limited in online stores?

Online stores are usually limited to a small number of items or designs to help ensure that each item reaches the minimum quantity required for production. Limiting the number of options also helps keep pricing lower, simplifies ordering for customers, and allows the store to close and move into production more quickly.

When and where do I pick up my order?

Pickup options are determined by the store organizer, so the pickup location and date may vary depending on the store. Be sure to check your order confirmation email for the specific pickup details for your order. If you selected pickup at Redding Company, you can pick it up at 937 Landa Street in New Braunfels during our business hours, Tuesday through Friday from 9:00 AM to 5:30 PM.

Why are items in online stores more expensive than bulk orders?

Online store pricing is based on the minimum quantity required for production, since we do not know in advance how many items will be ordered. Online stores also include additional costs such as hosting the store, payment processing fees, and the extra time and labor required to sort, pack, and distribute individual orders. These factors make online store pricing slightly higher than traditional bulk orders where all items are produced and delivered together.

Can I pick up someone else’s order?

Yes. If you are picking up an order for someone else, please make sure they forward their pickup email to you so you can show the order number when you arrive. This confirms that you have permission to pick up the order and helps us ensure it is released to the correct person. In the past, we’ve had situations where someone picked up an order to be helpful, but the original customer later arrived expecting it to still be here. Showing the pickup email helps prevent that confusion and allows us to keep orders organized and accounted for.

Can I use an online store as a fundraiser?

Yes. Online stores can be used for fundraising by adding a set amount to the price of each item. Simply let us know how much you would like to raise per item, and that amount will be added to the store pricing. After the store closes, we will calculate the total funds raised and issue a check for that amount, minus credit card processing fees.

Since online store pricing is typically a little higher, some groups are able to raise more money by organizing their own ordering process and then submitting a bulk order to us. Many groups have had great success using tools like Google Forms or a free Shopify store to collect orders before placing a bulk order.